Thanks for shopping at Novae. We appreciate the fact that you like to buy the cool stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our product. 

We fundamentally believe you will be thrilled with the products you purchase from us. That’s because we go out of our way to ensure that they’re designed and built to be just what you need. We understand, however, that sometimes a product may not be what you expected it to be. 

If for any reason you are unsatisfied with your purchase, please contact us directly for return instructions within 30 days of the date you receive the product, and we’ll exchange it or offer a refund based upon the original payment method.

Please note failure to return the included accessories and packaging along with the purchase receipt within the applicable timeframe, will void the return.